Introduction: The role is to monitor the movement of all the vehicles across the group. You will play a pivotal role in ensuring the seamless operation of our vehicle fleet and drivers. Your responsibilities will encompass strategic planning and customer service.
Job Description:
- Responsible for managing & monitoring the fleet operations across the group.
- Monitor each vehicle trip to ensure the vehicles are used promptly for operations purposes only.
- Log all the trips in the GPS system, make sure the starting KM’s matches with the last end trip for operations only.
- Manage communication channels to promptly resolve issues, tracking vehicle status and providing clients with updates.
- Maintain positive client relationships.
- Collaborate with internal teams to optimize fleet performance and contribute to overall customer satisfaction.
- Update customer’s database.
- Provide support and best optimal route planning for clients.
- Coordinate with drivers to inform about trips, vehicles, training or complaints.
- Arrange GPS tracker installation and dismantling, in case of vehicle cancellation.
- Update the users of vehicles and equipment list daily.
- Attend monthly meetings with drivers and operations coordinators, if any.
- Visit business units to resolve issues with the operations, if any.
- Collaborate with other departments to implement driver training programs and maintain up-to-date records of training completion.
- Generate and analyze reports related to vehicle usage, fuel consumption, and driver performance to identify areas for improvement and cost savings.
Essential requirements:
- Exceptional customer service skills and the ability to effectively communicate with drivers, colleagues and other clients.
- Proven organizational skills with the ability to multitask and prioritize effectively.
- Proficient in computer applications, including Microsoft Office, fleet management software, and other relevant tools.
- Strong attention to detail and accuracy in record-keeping and data management.
- Knowledge of relevant industry regulations and compliance requirements.
- Ability to remain calm and professional in stressful situations and effectively resolve conflicts.
Other Skills and competencies
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation.
- Strong computer skills including Microsoft office, GPS software, email and other ERP software usage.
Minimum 5 Years of experience in fleet management, drivers management & customer service.
Knows Microsoft office & fleet management software.
Bachelors in Administration.
