Digital Interaction Executive

Job Purpose
To maximize digital lead conversion by engaging online customers, qualifying inquiries, and ensuring seamless handover to the Sales Team. The role focuses on increasing showroom visits, supporting sales conversions, and improving customer engagement through digital channels.

Key Responsibilities
Respond to and manage digital leads from websites, social media, live chat, and e-commerce platforms.
Provide accurate information on products and services to prospective customers.
Qualify and nurture leads before transferring them to Sales Executives.
Schedule showroom appointments and encourage customer visits.
Maintain accurate records of all interactions in the CRM system.
Follow up with leads to improve conversion rates and customer engagement.
Share feedback on lead quality and customer trends with the Marketing Team.
Collaborate with Marketing to optimize digital lead generation and response processes.

Requirements
1 to 2 years of experience in Customer Service, Sales Support, or Call Center environments.
Experience handling customer inquiries and lead management.
Familiarity with CRM and lead management systems preferred.
Knowledge of live chat, website inquiries, and digital customer engagement preferred.
Strong communication and customer service skills.
Open to candidates from any industry; automotive experience is not required.
Fluent in Arabic and English.

Job Purpose
To maximize digital lead conversion by engaging online customers, qualifying inquiries, and ensuring seamless handover to the Sales Team. The role focuses on increasing showroom visits, supporting sales conversions, and improving customer engagement through digital channels.

Key Responsibilities
Respond to and manage digital leads from websites, social media, live chat, and e-commerce platforms.
Provide accurate information on products and services to prospective customers.
Qualify and nurture leads before transferring them to Sales Executives.
Schedule showroom appointments and encourage customer visits.
Maintain accurate records of all interactions in the CRM system.
Follow up with leads to improve conversion rates and customer engagement.
Share feedback on lead quality and customer trends with the Marketing Team.
Collaborate with Marketing to optimize digital lead generation and response processes.

Requirements

1 to 2 years of experience in Customer Service, Sales Support, or Call Center environments.
Experience handling customer inquiries and lead management.
Familiarity with CRM and lead management systems preferred.
Knowledge of live chat, website inquiries, and digital customer engagement preferred.
Strong communication and customer service skills.
Open to candidates from any industry; automotive experience is not required.
Fluent in Arabic and English.